Data Privacy Policy
We value your privacy at Verdant & Vine
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you willingly supply. This includes your name, business name, email, phone, delivery locations, and particular preferences for your floral needs. Payment details are collected during checkout, though processing occurs securely via our payment partners.
For corporate clients, we may also collect extra business details such as company registration data, preferred delivery timings, and budget constraints to tailor our service to your business requirements.
Our site automatically gathers certain technical data when you visit, such as IP address, browser type, device details, and your navigation path. We use this to enhance site performance and to understand how clients discover our offerings.
How We Use Your Information
We primarily use your personal information to process orders and deliver attentive customer service. This involves handling orders, coordinating deliveries, crafting custom arrangements according to your specifications, and communicating about your service needs.
We also use data to enhance our offerings and the overall website experience. This helps us identify which corporate floral services matter most to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Verdant & Vine respects your privacy and does not sell your personal data to others. We share information only when needed to deliver our services or when required by law.
We may share essential information with trusted service partners who support our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your data and use it solely for the services they render to us.
Information may be disclosed when law, a court order, or a government request requires it. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost importance and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to personnel who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely risk-free. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only for as long as needed to provide our services and meet legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order records: about three years after last service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: about 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and other similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us recall your preferences and measure site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may impact how the site functions. For full details about how we handle cookies, please read our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Verdant & Vine and this site. We are not responsible for the privacy practices of third-party sites.
We advise reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our procedures, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Verdant & Vine Privacy Team
Blooms Lane, London
London, United Kingdom SW1A 2AA
Email: [email protected]
Phone: +44 20 7946 0000
For privacy-related inquiries, please mention "Privacy Request" in the subject line and include as much detail as you can about your request. We strive to respond to all privacy requests within five business days.